Refund and Returns Policy

 

Returns & Refunds Policy

Thank you for shopping at Korejetmetal (https://newv2.korejetmetal.com/). We appreciate your business and aim to provide high-quality products at competitive prices. If you’re not satisfied with your purchase, we’re here to help. Please review the following policy regarding order cancellations, returns, and refunds.

Important Payment Notice for High-Value Orders

For items priced over $10,000, online payment is not recommended. For high-value orders, we strongly recommend using bank transfer as the payment method. Please contact us before placing such orders so we can assist you with the process.

Order Cancellation

  • Orders canceled before shipment will incur a 3% processing fee for credit card transactions.

  • Orders canceled after shipment are subject to a 15% restocking fee, and the customer is responsible for return shipping costs.

  • Special orders are non-cancelable and non-refundable.

Return Eligibility

We offer a 30-day return policy. You may request a return or refund within 30 calendar days of your purchase.

To be eligible for a return:

  • The item must be unused and in the same condition as received.

  • The item must be in its original packaging with all tags, labels, or accessories included.

  • A receipt or proof of purchase is required.

The following items are not eligible for return:

  • Custom products

  • BARGAIN products

  • CLEARANCE products

  • AS-IS products

  • Leased items and hazardous materials

Return Process

  • To initiate a return or refund, please contact our support team through our website.

  • Returns sent without prior authorization will not be accepted.

  • Customers are responsible for return shipping costs unless the return is due to our error (for example, wrong, defective, or damaged items).

Refunds

  • Once we receive and inspect the returned item, eligible refunds will be issued to the original payment method.

  • Please allow up to 7 business days for your bank or card issuer to process and post the refund.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If you receive a damaged, defective, or incorrect item, contact us immediately so we can resolve the issue as quickly as possible.

Exchanges

  • We do not offer direct exchanges at this time.

  • The fastest solution is to return the original item for a refund. Once your return is approved, you may place a new order for the desired item.

  • Special orders, including custom orders, are not eligible for exchange.

If you want, I can also add a matching notice to your checkout or payment policy page so everything stays consistent.